Shipping
We rely on leading express couriers (GLS, DHL, BRT) to ensure fast and reliable delivery.
Processing Time: Orders are processed within [1-2] business days.
Tracking: You will receive an email with your tracking number as soon as your package leaves our warehouse.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you decide to return a product, you may do so within 14 days of receipt.
Return Conditions: For a return to be accepted, the product must be:
1 Unused: It must show no signs of wear, assembly, or use (e.g., kites never inflated, accessories never installed).
2 Original Condition: It must be returned exactly as received.
3 Intact Packaging: Original packaging, labels, and manuals are an integral part of the product and must be returned undamaged.
Shipping Costs:
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method, as the responsibility for the goods until they reach our warehouse remains with the sender.
Refund Information
Once the return is received and inspected, we will process the refund for the value of the purchased item.
Important note on shipping costs: The refund applies exclusively to the purchase price of the item. The shipping fee paid at the time of the order is non-refundable. This is because the shipping fee represents a service that is fully executed and completed upon delivery of the goods; as such, this cost is retained to cover the logistics service already provided.